Insurance Relationship / Claims Coordinator

Highlights

  • Reputable industry Superannuation fund
  • Join this market leader in an exciting period of t
  • Melbourne CBD

Job Description:

A progressive, industry leading and membership focused industry Superannuation fund, based in the heart of Melbourne's CBD, are seeking an experienced Insurance Claims Relationship Coordinator to join their growing team.

You will be responsible for providing superior customer service while handling the end to end management of superannuation insurance claims within one of Australia's leading, and highly sought after, industry superannuation funds.

Your day to day role remit will include;

• Taking ownership of member issues and resolve them, to create a positive customer experience
• Managing the end to end servicing of claims for members, you will be responsible for a portfolio of claims in which you will need to manage daily
• Ensuring individual compliance to policies and procedures
• Processing payments of on-going claims
• Reviewing incoming correspondence
• Providing superior customer service levels to members and third party representatives
• Collation and processing of information for claims and submitting

To be considered for this role you must have previous experience and knowledge of life insurance claims and insurance administration, ideally within the Superannuation insurance claims and administration industry.

You will have a naturally empathetic nature, with a strong customer service focus. Your previous experience in an insurance claims administration role and your ability to build rapport with people, will ensure your success within this great business.

The hours of this role are staggered between 8am-6pm, on a rotating roster. Shifts are 8am-49m, 9am-5pm or 10am-6pm

This business are an enviable industry Superannuation fund, they offer exceptional benefits and have an excellent culture!

If this role sounds like you, and you want to work for a reputable and growing organisation who will look after you, please apply online. For further details, please call Sarah-Jayne Webster on 03 9982 8462

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