Level 1/2 IT Helpdesk Officer

Highlights

  • Work within a high preforming Helpdesk team
  • Initial 3 month contract
  • CBD location

Job Description:

The company
Renowned Investment firm in Melbourne’s CBD are looking for an experienced IT Support Officer to join their IT Helpdesk team.

Your new role
You will be part of a fast paced Helpdesk team and report directly into the Service Delivery Manager. You will be providing excellent support and service to the companies employees and customers monitoring all level 1 Helpdesk issues to ensure prompt resolution. Providing telephone and remote support for initial fault diagnosis on information technology problems.You will be passionate about customer service and have experienced in the following.

What you will need to succeed.
  • Must be located in Australia and available to interview.
  • Experience in providing high level of customer service and technical support to internal stakeholders and customers.
  • Possess exceptional communication and customer service skills
  • Set up new user accounts, profiles and solve password issues in Microsoft Exchange Server
  • Diagnose, fix and escalate level 1/2 technical problems for the internal user base via phone
  • Prioritise and manage the influx of IT requests
  • Experience in Active Directory, MS Office suite (2010 – 2016),Office 365, MS Exchange
  • ITIL certification and/or experience preferred
What you will receive
You will get the opportunity to work within a major Financial Services company. You will receive great exposure and opportunity for career progression along with a competitive hourly rate.

How to apply
If you are an experienced Level 1/2 IT Helpdesk Officer and would like to have an open discussion about this role and also other vacancies within our team then please apply today.

About FourQuarters Recruitment
FourQuarters is a specialist boutique recruitment consultancy with offices in Melbourne, Sydney & Perth. We have specialist recruiters in Information Technology, Corporate Finance, Strategy, M&A and Accounting. With over 100 years of recruitment experience across the team, we have strong networks to draw upon for both our clients and contacts to leverage. Additional information and individual consultant profiles are available at www.fourquarters.com.

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