Efficiency Lead - Banking

  • Melbourne
  • 20/11/2019
  • Permanent / Full Time
  • 2853719
  • nhill@fourquarters.com.au

Highlights

  • Report to GM level and work closely with C-suite
  • Melbourne CBD location
  • $170k inc Super + Bonus

Job Description:

Efficiency Lead - Retail Banking - $170k inc Super + Bonus - Melbourne CBD

The company

My client is major bank based in the Melbourne CBD, well known for its award winning products and commitment to customer experience.

As part of a bank wide drive to reduce cost to serve, my client is looking for an Efficiency Lead to work closely with a GM, to completely Transform the products, processes and technologies in this space.

The opportunity

The role of the Efficiency Lead will include, but not be limited to:
  • Reduce cost to serve across the business, starting with the Contact Centre and then moving through to Product and Process focused projects
  • Own efficiency as a 'Product' ie create product roadmap, broom backlog etc
  • Operate in an Agile team environment
  • Manage the Transformation through to delivery, including all relevant reporting.
About you

To be successful in this role, you will need the following:
  • A deep understanding of retail banking products and processes
  • Ideally you will have Contact Centre Transformation experience
  • Ability to work closely with C-level and Board level stakeholders, including writing and presenting business cases and strategies, reporting on delivery and managing complex relationships
  • Product Ownership experience
Apply
Apply with your CV in word format via the link below, or call Hollie Broekman on 03 9982 8480 for a confidential discussion.

Apply Now

This advertiser's application form opens in a new window.

Check your browser's popup blocker settings if you're experiencing problems.

Apply Now

This advertiser's application form opens in a new window.

Check your browser's popup blocker settings if you're experiencing problems.

Follow Us    Linkedin
Copyright © 2019 FourQuarters Recruitment. All Rights Reserved // Website Design by 23 Digital
Search Jobs